MobileX Expands Dealer Network with New Tools to Enhance Wireless Retail Channel

MobileX announced a significant expansion of its independent wireless dealer program, adding new master agent partnerships and dealer capabilities to accelerate national growth and strengthen support for the wireless retail channel. This expansion brings several new master agents into the MobileX ecosystem, including Orion Mobile, B2B Mobile, Modern Wireless and AH Prepaid. They join existing partners CTI Wireless, ePay, Unwired and Universal SIM, broadening the company's national footprint and enabling more dealers to support onboarding, account management, troubleshooting and payments.

The company is introducing new capabilities designed to improve operational efficiency and open additional revenue streams beyond traditional plan sales. Key enhancements include SIM swap capability to easily swap pSIM and eSIM from one phone to another, phone number change functionality for quick customer service adjustments, and access to a dedicated bilingual dealer care line with high customer satisfaction scores. Dealers can now activate customers directly through the mobile app via the MobileX Army, designed to complement current activation methods and allow dealers to sign up customers anywhere and anytime.

Flexible plan customization options allow dealers to offer international service and high-speed data top-ups, which provide instant data boosts when customers run out mid-cycle, creating new revenue opportunities while keeping service uninterrupted. Michael Lanzon, Chief Marketing and Sales Officer at MobileX, stated that the independent dealer network is a vital part of the company's growth strategy, enabling personalized service and unparalleled value for customers. He emphasized that in a landscape increasingly defined by MVNO consolidation and evolving compensation models, these new dealer tools position MobileX as a partner that helps retailers diversify and protect revenue streams.

Jason Biado, SVP of Distribution at MobileX, added that the company is building MobileX to be the most dealer-friendly carrier in the market by offering flexibility, profitability and smart tools that allow partners to deliver better service with less friction. Dealers in the MobileX network offer customers exclusive unlimited plans and assist with service onboarding, maintenance, troubleshooting, payments, and more. All dealer plans include best-in-class hotspot and are inclusive of all taxes and government surcharges. Prospective wireless dealers interested in joining MobileX's network can visit https://dealer.mymobilex.com for more information.