PACE Organization of Rhode Island Launches Innovative Electronic Medical Record System Tailored for Elderly Care

The PACE Organization of Rhode Island (PACE-RI) has become the first healthcare provider to deploy IntusCare's CareHub, a specialized electronic medical record (EMR) and practice management system designed exclusively for PACE programs. This implementation represents a significant technological advancement in elder care service delivery.

The new platform is expected to dramatically transform how interdisciplinary healthcare teams collaborate and manage patient care. By creating a comprehensive, integrated system, CareHub aims to reduce administrative burden, improve documentation processes, and enhance overall operational visibility across clinical workflows.

PACE-RI's leadership emphasized the system's collaborative development, noting that the platform was co-created with direct input from frontline staff through a Product Steering Committee. This approach ensured that the technology addressed real-world challenges faced by healthcare professionals serving nursing home-eligible seniors who wish to remain living independently.

Key features of CareHub include intuitive care planning modules, embedded compliance support, and integrated tasking tools for interdisciplinary teams. The system's design specifically caters to the unique needs of PACE programs, which provide comprehensive medical and social services to medically complex seniors.

The implementation process involved an intensive, collaborative approach, including in-person workflow discovery sessions, regular alignment meetings, and a comprehensive four-day training bootcamp. IntusCare provided extensive on-site support during the system's go-live, demonstrating a commitment to ensuring smooth technological integration.

Leadership at PACE-RI anticipates significant benefits from the new system, including more efficient team coordination, reduced documentation time, and improved data accessibility. These improvements are expected to ultimately translate into better participant outcomes and a more supportive work environment for healthcare professionals.

By creating a purpose-built technological solution for PACE programs, IntusCare is addressing a critical gap in healthcare technology specifically designed for serving dual-eligible seniors with complex medical and social needs. The successful implementation at PACE-RI serves as a potential model for other PACE organizations nationwide.