Survey Reveals Disconnect Between Employers and Employees on Healthcare Benefits

The State of Healthcare Survey 2025, sponsored by Quantum Health and conducted by Employee Benefit News, sheds light on the evolving dynamics between employers and employees concerning healthcare benefits. The findings indicate a significant disconnect in how both parties perceive and utilize these benefits, with employers scaling back due to rising costs and employees questioning the value and usability of what's offered.

Key insights from the survey reveal that data and trust gaps are hindering the effectiveness of benefits strategies, challenging long-held assumptions about decision-making processes in healthcare benefits. Despite these challenges, healthcare benefits remain a crucial factor for employees when considering their employment options, with satisfaction levels playing a pivotal role in the perceived value of these offerings.

Janet King, SVP of Content Strategy at Arizent, emphasizes the importance of trust and communication in bridging the gap between employers and employees. The survey suggests that employers must reevaluate their communication strategies and consider who employees trust to guide their healthcare decisions to enhance satisfaction and outcomes.

For a deeper dive into the survey's findings, including strategies for aligning benefits communication with employee preferences and the risks of reducing benefits offerings, download the full report here.