Tidio Newsroom

Tidio is an AI-powered customer service platform that unifies live chat, chatbots, and AI agents in one help desk. Its AI agent, Lyro, resolves customer inquiries automatically and escalates complex cases to human operators. The platform is designed for fast-growing e-commerce businesses that treat customer service as a revenue function. See https://www.tidio.com for more information.

Lyro is Tidio's AI agent for customer service, tailored to e-commerce, SaaS, and service businesses. Lyro resolves an average of 67% of incoming tickets by taking action rather than repeating FAQs, maintains an AI CSAT score approaching 90%, and doubles as an AI shopping assistant capable of increasing average order value through product recommendations and lead collection. See https://www.getlyro.ai for more information.

Media inquiries: https://www.tidio.com/newsroom